The #1 complaint from homeowners: "My builder won't respond about the defects."
Until now, Guardian helped you record defects but left you on your own to chase them. Not anymore.
The 4-Level Escalation Ladder
For any unresolved defect, you can now start a formal escalation process:
- Level 1 — Friendly Reminder (Blue): A polite, professional email asking for a timeline. Most defects get resolved here.
- Level 2 — Formal Written Notice (Yellow): References the Home Building Act, gives a 14-day deadline, and names the state regulator. This letter has legal weight.
- Level 3 — Fair Trading Complaint (Orange): A pre-drafted complaint to your state's building authority (NSW Fair Trading, VIC DBDRV, QLD QBCC, etc.) with evidence summary.
- Level 4 — Tribunal Application (Red): A formal application outline for NCAT/VCAT/QCAT with chronology, evidence list, and orders sought.
State-Specific Templates
Every letter automatically references the correct regulatory body and tribunal for your state — all 8 Australian states and territories are supported.
One-Click Copy
Generate the letter, review it, copy to clipboard, and send. Each escalation step is logged in your audit trail with timestamps — building your evidence chain automatically.
Start protecting your build — escalation made effortless.